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Area Service Manager

Job Description In this role, you have the opportunity to serve and support customers across multiple hospital sites in the greater New York area as the Area Service Manager. As the single point of contact representing Philips Healthcare, you will apply your managerial skills to lead your team to deliver best in class customer service!  As part of the Customer Service organization, you will contribute to providing the right data, context, and approach, which will change the way we do business and make a difference for your customers. Key Areas of Responsibility Effectively recruit, onboard, integrate and train new hires onto team Manage a high performance team using the Philips People Performance Management (PPM) process Cultivate and lead a culture of Philips values and integrity Communicate our business strategy and link BMET work and accountability to the larger strategy Develop and implement service strategy to protect, serve and grow the business Manage customer relationships and effectively partner with your Sales counterparts Owns and drive financial business results for the assigned area to meet/exceed targets for Revenue, Expense, Gross Margin Participate in Customer Care Team (CCT) activities and operate cross-functionally in the Zone with other departments Anticipate problems and escalations and when they occur, ensure the team adheres to the established process Attend all customer meetings as applicable You are a part of In the North American Customer Service organization, you'll benefit from the team's growing breadth and depth of healthcare products, services and solutions portfolio and, be challenged to drive our best-in-class reputation through top customer experience ratings. The position reports to the director level in the largest biomedical organization in North America. To succeed, you should possess the following skills and experience Bachelor's degreepreferred Minimum of 5+ years leadership experience in healthcare services and/or equipment sales. 3+ years of leadership experience in the biomedical equipment field required. Experience managing a P/L business is preferred Ability to develop and implement strategic initiatives to generate growth in revenue Ability to partner with all levels of management Ability to manage multiple tasks simultaneously in a demanding environment, tolerate a degree of ambiguity Demonstrated ability to work with customers effectively and always instill confidence in any situation Demonstrated ability to motivate and lead Biomedical Engineers to achieve targets Comfortable with structure, process management and compliance Strong customer service/experience focus Comfortable with measures of performance:  reporting, productivity Action oriented, self-motivated, a bias for action Strong team player with interpersonal flexibility Ability to manage and oversee projects, able to pivot to specific task when needed in a demanding environment Comfortable managing through systems and use of MS Office products Candidate must live in the New York Metro area US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. 292869
Salary Range: NA
Minimum Qualification
5 - 7 years

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